Return and Refund Policy
Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@telescopewolves.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can send us your return by mail after we provide you with the required information.
Once approved, customers can expect a refund within 7 business days of contacting us. Please note that some financial institutions require more time for the refund to be fully processed, and it could take longer for the refund to be reflected in your bank account.
You can always contact us for any return questions at info@telescopewolves.com.
Defective/Damaged Products
Please inspect your order upon reception and contact us immediately at info@telescopewolves.com if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Please also include pictures of the defected item, the specific area where it was defected, and proof of order delivery.
Customer Remorse
For orders that are cancelled as a result of customer remorse, the customer is responsible for all return shipping fees and restocking fees that may apply.
For any other questions regarding returns and refunds contact info@telescopewolves.com.
Exchanges
Please contact us at info@telescopewolves.com with the name and SKU number of the item you currently have and the name and SKU number of the item you would like to exchange it for.
