Contact information

At Telescope Wolves, we are committed to providing responsive, knowledgeable, and reliable customer support. If you have questions about our products, orders, shipping, or policies, we are here to help.

Business Information

Telescope Wolves

Address: 100 S 24th St W, Billings, MT 59102 United States

Phone: +1 (406) 962-6322

Email: info@telescopewolves.com

Support Hours

Our support team operates:

  • Monday – Friday
  • 9am – 5pm EST
  • Excluding public holidays

We aim to respond to all inquiries within 1–2 business days.

How to Reach Us

Email Support 📧 info@telescopewolves.com

Email is our primary support channel and allows us to provide the most accurate and timely assistance.

Phone Support 📞 +1 (406) 962-6322

Available Monday through Friday, 9am – 5pm EST.

Order & Product Inquiries

For faster assistance, please include the following information in your email when applicable:

  • Your order number
  • The name or SKU of the product
  • A clear description of your question or issue
  • Photos (for damaged, defective, or incorrect items)

Providing complete information helps us resolve your inquiry as quickly as possible.

Common Reasons to Contact Us

You may contact us for assistance with:

  • Order status or tracking
  • Shipping questions or delivery issues
  • Returns, refunds, or exchanges
  • Damaged, defective, or incorrect items
  • Product compatibility or beginner recommendations
  • Expedited shipping requests
  • Price match guarantee requests

Returns & Refunds

Questions regarding returns, refunds, or exchanges are handled in accordance with our Return and Refund Policy. Please review that policy before contacting us, as it may already address your concern.

Order Changes & Cancellations

If you need to modify or cancel an order, please contact us as soon as possible. Orders can only be changed or cancelled before they are shipped.

Custom or Special Orders

For custom or special-order items, our team may contact you directly to confirm specifications before processing. These items may require additional handling time.

Unanswered Emails or Follow-Ups

If you do not receive a response within 2 business days, please check your spam or junk folder. If needed, you may follow up by replying to your original email so we can continue the same support thread.