Refund policy

Return and Refund Policy

At Telescope Wolves, we want you to be confident in your purchase. If something is not right, we are here to help.

Returns

We offer a 30-day return window, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return, items must:

  • Be in the same condition as received
  • Be unused and unassembled
  • Include all original packaging, accessories, manuals, and tags
  • Be accompanied by proof of purchase (order confirmation or receipt)

How to Start a Return

To initiate a return, please contact us at info@telescopewolves.com with your order number and reason for return.

If your return request is approved:

  • We will provide return instructions and, if applicable, a return shipping label
  • Items returned without prior authorization will not be accepted

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Refunds

Approved refunds will be processed within 7 business days of return approval.

Please note that while we process refunds promptly, your bank or credit card provider may require additional time for the refund to appear on your account.

Refunds are issued to the original payment method.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or incorrect, contact us at info@telescopewolves.com as soon as possible so we can resolve the issue.

When contacting us, please include:

  • Your order number
  • A clear description of the issue
  • Photos of the item, including close-ups of the affected area
  • Proof of delivery, if available

All claims for damaged, defective, or incorrect items must be reported within 48 hours of receipt of shipment. Claims submitted after this timeframe may not be eligible for replacement or refund.

Customer Remorse / Change of Mind

Returns due to customer remorse (e.g., change of mind, ordering the wrong item) are accepted within the 30-day return window, provided the item meets return eligibility requirements.

Please note:

  • The customer is responsible for all return shipping costs
  • A 5% restocking fee applies to all customer remorse returns

Exchanges

If you would like to request an exchange, please contact info@telescopewolves.com with:

  • The name and SKU of the item you currently have
  • The name and SKU of the item you would like to exchange it for

Exchanges are subject to product availability and return eligibility.

Price Match Guarantee

If you find a lower advertised price on an identical item within one month of your purchase, we'll refund you the difference.

Eligibility Requirements

To qualify for a price match, all of the following must be true:

  • The item was purchased from Telescope Wolves
  • The lower price is found within one month of your original order date
  • The competing retailer is an authorized online retailer
  • The product is identical, new, and currently in stock at the competitor
  • The competitor's price is publicly advertised online
  • The match applies to item price plus shipping, excluding taxes

What's Not Eligible

  • Auction sites, third-party marketplaces, or unauthorized sellers
  • Clearance items, rebates, coupon codes, or bundle promotions
  • Limited-time flash sales or "buy one, get one" offers
  • Pricing errors or misprints

How to Request a Price Match

Email info@telescopewolves.com with your order number and a link or screenshot showing the lower advertised price. Once we verify it, we'll refund the difference to your original payment method.

For full details, see our Price Match Guarantee page.

Contact Us

For any questions regarding returns, refunds, exchanges, or price matching, please contact us at:

Email: info@telescopewolves.com (best way)

Phone: +1 (406) 962-6322

Hours: Monday – Friday, 9am – 5pm EST